1.1 Shipping Methods

We ship nationwide using trusted South African courier partners.
All orders are delivered door-to-door for convenience and speed.

1.2 Shipping Fees

Shipping fees vary based on your location and will be included in your final invoice before dispatch.

1.3 Delivery Timeframes

• Main Centres: 1–3 working days

• Outlying Areas: 2–4 working days

• Rural or remote regions: May take slightly longer depending on courier routes

All delivery times are estimates and may vary due to public holidays, weather, or courier delays.

1.4 Tracking Your Order

Once your parcel has been dispatched, you will receive a tracking link via WhatsApp or email so you can monitor your delivery in real-time.

2. Order Processing

Orders are processed once payment reflects in our account.
Orders placed after 14:00 may be processed the following business day.

3. Returns & Exchanges

If there is an issue with your order, please notify us within 7 days of receiving your package.

We accept returns for:

• Wrong item delivered

• Damaged or leaking products (on arrival)

• Packaging errors

• Courier damage

Returns are handled according to our Returns Policy, which you can view here:
Returns Policy (we will link this once the page is built)

4. Non-Returnable Items

We cannot accept returns for:

• Opened, used, or tampered products

• Products damaged due to misuse or incorrect handling

• Chemicals decanted by the customer into non-approved containers

5. Refunds

Refunds (if approved) will be issued within 5–7 working days after the returned item is received and inspected.

Refunds can be made via:

• EFT

• Store credit

• Replacement product

6. Contact Us

If you need assistance with shipping or returns, please reach out:
Email: elton@unit-1.co.za / greg@unit-1.co.za / maki@unit-1.co.za

We’re always here to help, and your complete satisfaction in our products and service is extremely important to us.