1. Ordering & Payments

Q: How do I place an order?

A: Simply visit the product page and click “Place Your Order.” Your details will be captured, and you’ll receive a final invoice via WhatsApp or email.

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Q: Which payment methods do you accept?

A: Payments are made via EFT. Your order is processed once payment reflects in our account.

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Q: How long does shipping take?

A: Delivery typically takes 1–3 working days for major centres and 2–4 days for outlying areas.

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2. Product Questions

Q: Are your firearm cleaning products safe for polymer frames?

A: Yes. CarbSol™ Polymer Plus is specifically designed to be polymer-safe and acetone-free.

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Q: Can I use CarbSol™ Carbon Solvent on nickel or blued finishes?

A: Yes, CarbSol™ Carbon Solvent is safe for most firearm finishes when used as directed. Always test on an inconspicuous area if unsure.

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Q: What is CleanShot™ Neutraliser used for?

A: CleanShot™ is a neutralising rinse designed to remove chemical residues after using CopperSol an as an optional but recommended step as a chemical-balancing surface rinse after using CarbSol Carbon Solvent or CarbSol Polymer Plus. It restores the metal surface to a neutral state before oiling.

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Q: Does Knock-Out™ really displace water?

A: Yes. Knock-Out™ is formulated to penetrate deeply, displace water, loosen rusted parts, and leave a protective film.

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Q: Is TrueEdge™ Food-Safe Honing Oil really ‘food-safe’?

A: Yes — it is a refined, food-grade mineral oil ideal for knife sharpening and honing.

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3. Shipping & Returns

Q: What are your shipping costs?

A: Shipping fees vary by location but are always included in your invoice before dispatch.

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Q: Do you accept returns?

A: Yes, we accept returns under certain conditions — see our Returns Policy for full details.
(We will link this text once the Returns Policy page is done.)

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4. Contact

If you didn’t find what you were looking for, you can reach us at:
Email: elton@unit-1.co.za
Phone: +27 (0)67 679 8443